To find your Bronzour shade, take the shade suggestion quiz on the BRONZOUR page. Click Bronzour at the top of the page then scroll down & answer the questions!

Yes, Bronzour is Vegan & cruelty free.

Our Bronzour features skin-loving ingredients like Caprylyl Methicone, Silica, and Candelilla Wax that won’t clog pores. With lightweight formulations, you can achieve a flawless look without compromising your skin’s health. Infused with Tocopheryl Acetate and Caprylyl Glycol, the Bronzour provides smooth application and nourishing benefits.

Use STAYLINER to line and define eyes and lips, or blend onto lids for a soft, smoky shadow effect. Work in sections, applying and blending as you go ... the formula sets and locks into place, so don't leave blending too late. Using a brush (like the Liner & Blend Brush) helps diffuse the ultra-soft formula seamlessly.

For lips, try prepping with the excess from your concealer brush and a light, non-glossy balm for hydration before blending inward for that '90s nude lip look. Note: because these are matte liners, applying gloss or lip oil over them will shorten wear time.

Not all sharpeners are compatible with STAYLINER. Because it has a plastic barrel, it needs a sharpener with a slightly tighter fit. Sharpeners made for wood pencils have a wider opening that won't grip it correctly. We recommend using the TANIELLE JAI COSMETIC SHARPENER for your STAYLINER, and the good news is it works for wood pencils too!

We don’t offer colour matching for our Stayliners, as shade selection is a personal preference. To help you choose, we offer extensive photos and information on each shade for you to browse through.

Stayliner is fragrance-free, water-free, eye, face & lip safe, and ophthalmologically tested, with no microplastics. As with any cosmetic, check the ingredients for known allergies, patch test before first use, and discontinue use if irritation occurs.

No, due to Stayliner's ultra-soft, creamy formula, the tip can occasionally loosen or shift during transit or handling. This is completely normal for high-emollient pencil formulas and doesn't affect performance. Simply reinsert the tip gently before use, or sharpen it. Avoid applying excessive pressure during use, and always store with the lid secured tightly to prevent drying out.

The following brushes are made from Vegan Synthetic hairs:Base, Concealer, Cream Buffer, Defined Liner and Brow Comb, Lip Diffuser/Lip Definer Brush. 

The following brushes are made from Cruelty free High End Goat Hair:  Face Powder, Highlight, All over eye blender, Detailed Blender, Crease & Apply, Rescue Smudger and Final Touch.  

The handles are made from copper ferrule and wood. Both elements have been painted for originality. 

The Vol.1 brush case is made from a Vegan PU Leather. 

The Vol.2 Brushes are made from Premium Hypoallergenic Synthetic Hair, Coated Aluminium Ferrule and Painted Wooden Handle. All Vegan and Cruelty Free. 

Unlike natural brushes, Premium Hypoallergenic Synthetic Makeup Brushes don’t have a cuticle, which makes them great to use with liquid or cream products, they won’t trap makeup. Premium Hypoallergenic Synthetic bristles tend to gravitate towards one another, making them perfect for precision application.

Our Vol.2 Clutch is Vegan Faux Leather 

The Vol.1 brush case is made from a Vegan PU Leather. 

The Vol.2 brush clutch is made from Vegan leather.

Yes, we have attained a certificate from our supplier to confirm that all materials are cruelty free. 

Yes, depending on stock availability.

No these are exclusive to the brush collection. 

Mix a tablespoon of mild laundry or Stain remover detergent in a bowl of lukewarm water. Then dip a sponge in the solution and clean off the entire bag. When done, rinse the sponge, then dip it in plain water to rinse off the detergent. Wipe a dry cloth over the bag to dry. 

For stained areas, Scrub the bag with a soft brush or cloth, focusing particularly on especially dirty areas or spot stains. A toothbrush is good for ground-in stains and hard-to-reach crevices.

Caution: DO NOT PUT INTO THE WASHING MACHINE. DO NOT TUMBLE DRY, AIR DRY ONLY. 

Please refer to our instructions in the ‘Brush Care’ section.

Hello! You should have received a subsequent email from us containing a tracking number once your order has been dispatched.

Please visit here https://taniellejai.com/apps/track123 and follow the steps provided.

Kindly review our Shipping Policy at https://taniellejai.com/policies/shipping-policy

Our order processing timeframe is typically 1-3 business days, extending to 1-5 business days during promotional sales periods.

All orders are dispatched from Gold Coast, Australia.

Customers are responsible for checking emails, including junk/spam, for tracking info. Contact your local postal service for redelivery or pick-up if the first attempt fails. Tanielle Jai isn’t responsible for parcels not collected on time. We can arrange redelivery at the customer’s expense.

Shipping to certain countries (including Israel, Lebanon, Qatar, Russia and the UAE) is currently temporarily suspended due to carrier restrictions outside of our control.

We are closely monitoring the situation and will resume shipping as soon as services become available again. For updates, please follow us on Instagram @taniellejai x

Our international packages are shipped via Australia Post, and upon arrival in the USA, they are handed over to USPS for final delivery. You can use the same tracking number provided by Australia Post on the USPS website to track your parcel, receive updates, and even organize your delivery.

All applicable import tariffs and duties will be covered by Tanielle Jai and included in the total price at checkout. Customers will not be required to make any additional customs or tariff payments upon delivery.

Your order may or may not be subjected to local duties and taxes. Tanielle Jai is NOT responsible for any international duties or tariffs applied to our shipments, which may effect arrival times for orders. As the recipient of the item, you are responsible to pay for any taxes and duties levied by the country you are shipping to.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.  Package Protection can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Package Protection and looking to file a shipping issue online? File here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app foriOSorAndroidto visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here:https://route.com/terms-and-conditions/

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.

Contact us as soon as possible at info@taniellejai.com. We are unable to modify your shipping details once a tracking number has been assigned to your parcel.

Please contact us at info@taniellejai.com if you have any questions regarding your order. During sale periods, we are unable to make changes to orders.

Customer service is available Mon–Fri 9:00am–3:00pm AEST. Once an order has been fulfilled and a tracking link has been issued, no further changes can be made.

Afterpay is currently available for orders within Australia only.

We don’t have any discount codes at the moment, but if you join our mailing list you’ll get access to any future promos.

We offer a selection of discounted bundles for artists. You can find them in the bundles section of our website x

Please take a moment to examine our Refund/Cancellation policy, accessible at the following link: https://taniellejai.com/policies/refund-policy.

At TANIELLE JAI, we provide accurate product details to guide your purchase. If unsure about a product or shade, contact us at info@taniellejai.com before buying. Please note, we do not offer refunds or exchanges for change of mind. All sales on makeup brushes, products, and accessories are final.

Our team is available Monday–Friday, 9AM–3PM AEST, and we aim to reply to all enquiries within 1–2 business days. Reach us at info@taniellejai.com.